INTERNATIONAL SHIPPING NOW AVALIABLE ~ ALL ORDERS PROCESSED MONTHLY

Frequently Asked Questions

We want to take this opportunity to thank you for your support, especially during these hard times we understand it can get tough but, all your support doesn’t go unnoticed. If you have any issues please, send us an email at contact@mesiwanders.com.au or fill out our contact us form. Love Madi & Kaitlin xx

We know how much waiting sucks so we endeavor to have your package shipped within 3 business days of purchase – Unless stated otherwise. Understand, we do both work full time jobs and this is something we do outside our normal 9-5.

There will be peaks and troughs with launching new products, and whilst we are packing orders we are also brainstorming ideas for future products!

Please note - pre sale / made to order items may take longer to be shipped out due to volume and wait times.  

Our shipping prices depend on the amount of items you order as Aus Post go by weight & size of packages. 

We have 3 bands of shipping cost for Australia $10, $15 and all order over $100 get FREE shipping. 

Once we have shipped your package it is unfortunately out of our control, in saying that with your order confirmation will be details from tracking to allow you to be able to track your package on the Aus Post website .

But, if they haven’t been of any help please shoot us an email and we will try to chase it from our end! 

We understand sometimes you love the look online but, it just doesn't suit which is why we are offering a 30-day return policy from delivery of your goods but, we are only able to offer a full refund on full priced & un-customized items. The product needs to be unworn, unwashed and still in it's original condition that you received your product. 

Send us an email with your details in which we will be able to discuss further. 

Keep in mind, same with returning a product it needs to be unworn, unwashed and still in its original condition otherwise an exchange can't be carried out. Please note if this is a customized item it may not be able to be returned.

We recommend the quickest way to get an exchange is to order the correct product you would like send us an email contact@mesiwanders.com.au outlining your order numbers (Both Orders), proof of purchase and once we receive the returned item we will inspect and issue you a refund less the shipping cost 

If the size or colour is out of stock, please email us and we will be able to advise if this will be restocked and if so when. 

Typically, no we can't do refunds on custom items BUT email us we can have a chat and possibly work something out .

Unfortunately, we don't offer returns on sale items. This doe sn't include if you got a discount code, we are still able to offer and refund / exchange on this.